Built in 1994 and renovated in 2002, the hotel includes a total of 197 rooms and features a lobby with a 24-hour reception, a hotel safe, a currency exchange, a lift and a hairdresser. Dining and drinking options are offered in La Carabela, El Puerto lobby bar, La Nina terrace restaurant and El Genoves restaurant. The hotel also provides a business centre with meeting facilities, secretary and fax services as well as wireless Internet access. The public hotel areas are air-conditioned and wheelchair accessible. Further facilities include room service, laundry and maid services, a kids club, a babysitting service as well as medical assistance.

The terrace restaurant services national and international dishes and guests are also able to enjoy specialities in the lobby bar. Guest may serve themselves not only a continental breakfast, but also lunch and evening meals from the buffet. At lunchtime and in the evenings, guests may also select dishes from the set menu, or take the a la carte option.

The spacious rooms include an en suite bathroom with hairdryer, toiletries, a direct dial telephone, satellite/ cable TV, a radio alarm, a stereo and Internet access. In addition, the rooms also feature a minibar, tea/coffee maker, ironing set, and electronic key. The rooms also include a double or king-size bed as well as children's beds on request. The air conditioning is individually adjustable.